Terms and Conditions – Hartley & Reeves

1. General

These Terms and Conditions apply to all purchases made through the Hartley & Reeves website. By using our website or placing an order, you agree to these terms.

2. Business Information

Business name: Hartley & Reeves
Location: Melbourne, Victoria, Australia
Email: info@hartleyandreeves.com

3. Products and Prices

We aim to display product descriptions, images and prices as accurately as possible. Colours and appearance may vary depending on your screen settings.

All prices are displayed in Australian dollars unless stated otherwise. We may change prices, products and promotions at any time before an order is accepted.

4. Orders

An order is accepted once you receive an order confirmation from Hartley & Reeves.

We reserve the right to cancel or refuse an order due to incorrect pricing, product unavailability, payment issues, suspected fraud or incorrect customer information. If payment has already been made, a refund will be issued.

5. Payment

Payment must be completed using one of the payment methods available at checkout.

Customers are responsible for providing complete and accurate billing, contact and delivery information.

6. Shipping

Orders are processed and delivered according to our Shipping Policy.

Delivery times are estimates and may be affected by couriers, customs, weather conditions, public holidays or other circumstances outside our reasonable control.

Products from the same order may occasionally arrive in separate packages.

7. Returns and Refunds

Returns and refunds are handled according to our Return and Refund Policy.

Sale or promotional items may be excluded from change-of-mind returns. This does not affect any rights available under the Australian Consumer Law.

8. Consumer Guarantees

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product is faulty, damaged, incorrectly supplied or does not match its description, you may be entitled to a repair, replacement, refund or another remedy required by law.

9. Website Use

You may not misuse our website, interfere with its operation, attempt unauthorised access or use the website for unlawful purposes.

All website content, including text, logos, graphics and images, belongs to Hartley & Reeves or its licensors and may not be copied or reproduced without permission.

10. Liability

To the extent permitted by law, Hartley & Reeves is not responsible for indirect, incidental or consequential losses arising from the use of our website or products.

Nothing in these Terms and Conditions excludes, restricts or modifies any rights or remedies that cannot legally be excluded under Australian law.

11. Privacy

Personal information is collected, used and protected in accordance with our Privacy Policy.

12. Changes to These Terms

We may update these Terms and Conditions from time to time.

The version published on our website at the time an order is placed will apply to that order.

13. Governing Law

These Terms and Conditions are governed by the laws of Victoria, Australia.

Any disputes will first be addressed in good faith between the customer and Hartley & Reeves. If a resolution cannot be reached, the dispute will be subject to the jurisdiction of the courts of Victoria, Australia.

14. Contact Us

For questions about these Terms and Conditions, contact:

Hartley & Reeves
Melbourne, Victoria, Australia
Email: info@hartleyandreeves.com