Terms and conditions

Last Updated: 28 September 2026

This website is operated by Hartley & Reeves, a trading name operated by DailyproductsNL. Throughout the site, the terms “we”, “us” and “our” refer to Hartley & Reeves and DailyproductsNL.

We provide this website, including all information, tools, products and services available through this site, to you subject to your acceptance of these Terms of Service and any other policies referenced on our website.

By visiting our website and/or purchasing a product from us, you use our “Service” and agree to be bound by these Terms of Service (“Terms”).

These Terms apply to all users of the website, including browsers, customers and other users.

Please read these Terms carefully before accessing or using our website. If you do not agree with these Terms, you should not use our website or purchase products from us.

Our online store is hosted by Shopify. Shopify provides the e-commerce platform that enables us to offer our products and services to you.

Nothing in these Terms is intended to exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law (ACL) or any other applicable law that cannot legally be excluded or limited.

Section 1 – Online Store Terms

By using our website and placing an order, you confirm that you are legally capable of entering into a binding agreement or that you have permission from a parent or legal guardian where required.

You may not use our products or website for any unlawful or unauthorised purpose.

You must not use the Service in any way that violates applicable laws, regulations, intellectual property rights or the rights of others.

You must not transmit viruses, malware or other harmful code through our website.

A serious breach of these Terms may result in suspension or termination of your access to our Service.

Section 2 – General Conditions

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, payment issues, incorrect pricing, product unavailability or misuse of our website.

Where an order has already been paid for and we cancel it, we will provide an appropriate refund.

Information transmitted through our website may pass through different networks and systems.

Payment information is processed securely through our authorised payment providers and is encrypted where required.

Section 3 – Accuracy, Completeness and Timeliness of Information

We aim to ensure that information provided on our website is accurate, complete and up to date.

However, information may occasionally contain errors, inaccuracies or omissions.

We reserve the right to correct information where reasonably necessary, including information relating to:

  • product descriptions;

  • sizing;

  • pricing;

  • promotions;

  • product availability;

  • shipping costs; and

  • estimated delivery times.

Nothing in this section limits any rights you may have under applicable consumer law.

Section 4 – Prices and Changes to Our Service

Unless otherwise stated, prices displayed on our Australian website are shown in Australian Dollars (AUD).

Prices may change from time to time without prior notice.

Any price change will not normally affect an order that has already been accepted by us, except where there has been an obvious pricing, technical or website error.

We may modify, update, suspend or discontinue parts of our website where reasonably necessary.

Section 5 – Products

Our products are primarily offered through our online store and may be available in limited quantities.

We make reasonable efforts to display product colours, images, materials, sizing and other product information accurately.

However, colours and appearance may vary slightly depending on your device, screen settings, lighting and product manufacturing.

For clothing and fashion products, customers are encouraged to review the relevant size guide before placing an order.

Minor variations in colour, finish, measurements or appearance may occur between products and product images.

Nothing in this section affects your rights where a product fails to meet applicable consumer guarantees.

Section 6 – Orders and Order Acceptance

Placing an order through our website does not automatically mean that the order has been accepted.

After placing an order, you will normally receive an order confirmation by email.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

  • a product is unavailable;

  • payment cannot be authorised;

  • incorrect or incomplete information has been provided;

  • suspected fraudulent activity is identified;

  • there is an obvious pricing or website error; or

  • we are unable to reasonably fulfil the order.

If we cancel an order after payment has been received, the relevant amount will be refunded to the original payment method.

Section 7 – Billing and Account Information

You agree to provide current, complete and accurate information when placing an order.

This includes your:

  • full name;

  • billing information;

  • delivery address;

  • email address; and

  • other information reasonably required to process and fulfil your order.

You are responsible for ensuring that your delivery information is correct before completing your purchase.

If you notice an error after placing an order, please contact us as soon as possible.

We cannot guarantee that an address, product, size or other order detail can be changed once an order has entered processing or has already been dispatched.

Section 8 – Shipping and Fulfilment

Orders may be processed and fulfilled with the assistance of third-party fulfilment centres, suppliers, logistics providers and shipping partners.

Products may be shipped from fulfilment locations outside Australia.

Estimated processing and delivery times are provided on our website and/or in our Shipping Policy.

Delivery estimates are estimates only and are not guaranteed unless expressly stated otherwise.

Delivery may occasionally be affected by circumstances outside our reasonable control, including:

  • carrier delays;

  • customs processing;

  • severe weather;

  • public holidays;

  • high-volume sales periods;

  • transport disruptions; or

  • other logistical circumstances.

We remain responsible for complying with our obligations under applicable consumer law regardless of the fulfilment method used.

Please refer to our Shipping Policy for further information regarding processing, shipping and estimated delivery times.

Section 9 – Returns, Refunds and Australian Consumer Law

Our returns and refunds are governed by our Return & Refund Policy and applicable consumer law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law where the Australian Consumer Law applies.

Depending on the circumstances, if a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy.

Your rights under applicable consumer law operate independently of any additional change-of-mind return policy we may offer.

Any restrictions in our voluntary return policy, including restrictions concerning change-of-mind returns or discounted products, do not limit your statutory rights where a product is faulty, unsafe, incorrectly described or otherwise fails to meet an applicable consumer guarantee.

Please refer to our Return & Refund Policy for full details.

Section 10 – Optional and Third-Party Tools

We may provide access to services, applications or tools offered by third parties.

These services may include:

  • payment providers;

  • delivery tracking tools;

  • review applications;

  • marketing services;

  • analytics tools; and

  • other e-commerce services.

Some third-party tools may be governed by their own terms, privacy policies and conditions.

To the extent permitted by law, we are not responsible for independent services provided directly by third-party providers.

Section 11 – Third-Party Links

Our website may contain links to websites operated by third parties.

These third-party websites are not necessarily owned, operated or controlled by us.

We are not responsible for the content, security, accuracy or practices of independent third-party websites.

We recommend reviewing the applicable terms and privacy policies of third-party websites before providing personal information or entering into a transaction.

Section 12 – Reviews, Comments and Other Submissions

If you submit reviews, photographs, feedback, suggestions, comments or other content to us, you confirm that you have the right to provide that content.

You grant us permission to use, reproduce and display submitted content where reasonably necessary for operating and promoting our business.

You must not submit content that:

  • is unlawful;

  • is misleading or fraudulent;

  • is defamatory;

  • infringes another person's rights;

  • contains harmful software; or

  • contains personal information that you do not have permission to share.

Our use of personal information remains subject to our Privacy Policy and applicable law.

Section 13 – Personal Information

Our collection, use, storage and disclosure of personal information is described in our Privacy Policy.

By using our website, you acknowledge that your personal information may be processed in accordance with that policy and applicable privacy laws.

Section 14 – Errors, Inaccuracies and Omissions

Occasionally information on our website or within our Service may contain errors, inaccuracies or omissions relating to:

  • product descriptions;

  • sizes;

  • prices;

  • promotions;

  • discounts;

  • shipping charges;

  • delivery estimates; or

  • product availability.

We reserve the right to correct errors and update information where reasonably necessary.

If an error materially affects an order you have already placed, we will contact you where appropriate and provide any remedy required by applicable law.

Section 15 – Prohibited Uses

You must not use our website or Service:

  • for unlawful purposes;

  • to violate applicable laws or regulations;

  • to infringe intellectual property rights;

  • to submit false or misleading information;

  • to distribute malware or harmful code;

  • to interfere with the security or operation of our website;

  • to unlawfully collect information about others;

  • to impersonate another person or organisation;

  • to engage in fraudulent activity; or

  • to interfere with another customer's use of our Service.

We may restrict or terminate access to our website where these conditions are materially breached.

Section 16 – Consumer Guarantees and Limitation of Liability

Nothing in these Terms excludes, restricts or modifies any guarantee, condition, warranty, right or remedy available under the Australian Consumer Law or other applicable law where doing so would be unlawful.

To the maximum extent permitted by law, we are not responsible for losses resulting solely from circumstances outside our reasonable control.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited.

Where applicable law provides you with mandatory rights or remedies, those rights and remedies will continue to apply regardless of anything stated in these Terms.

Section 17 – Indemnification

To the extent permitted by applicable law, you agree to indemnify Hartley & Reeves and DailyproductsNL against reasonable losses, claims or expenses arising directly from:

  • your unlawful use of our website;

  • your infringement of another person's rights; or

  • a material breach of these Terms.

This section does not apply to the extent that doing so would improperly limit rights available to you under applicable consumer law.

Section 18 – Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or severed to the minimum extent necessary.

The remaining provisions will continue to apply.

Section 19 – Termination

These Terms remain effective unless terminated by you or us.

You may stop using our Service at any time.

We may restrict or terminate your access to our Service where you materially breach these Terms or use our website unlawfully.

Any rights or obligations that arose before termination will continue where appropriate.

Section 20 – Entire Agreement

These Terms, together with our:

  • Privacy Policy;

  • Shipping Policy;

  • Return & Refund Policy;

  • Payment Policy; and

  • any other policies referenced on our website,

form the agreement governing your use of our website and purchases from us.

Our failure to immediately enforce a provision of these Terms does not mean that we waive our right to enforce that provision later.

Section 21 – Governing Law

Hartley & Reeves is operated by DailyproductsNL, a business registered in the Netherlands.

These Terms are governed by applicable law.

For customers located in Australia, nothing in these Terms is intended to restrict or exclude any mandatory rights or protections available under the Australian Consumer Law or other applicable Australian consumer legislation.

Where mandatory consumer protection laws apply, those protections take precedence over any conflicting provision in these Terms.

Section 22 – Changes to These Terms

We may update these Terms from time to time to reflect changes to:

  • our business;

  • our website;

  • our products or services;

  • our policies; or

  • applicable laws and regulations.

The most current version of these Terms will be published on this page.

Changes will apply from the date the updated Terms are published unless otherwise stated.

Section 23 – Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Store Name: Hartley & Reeves
Company Name: DailyproductsNL
Chamber of Commerce Number: 74056700
VAT Number: NL002398558B13
Business Address: Weegschaalstraat 3, 5632 CW Eindhoven, The Netherlands
Email: info@hartleyandreeves.com
Phone: +61 87 0945266

Customer Service Hours:
Monday to Friday: 09:00 – 18:00
Saturday: 09:00 – 18:00
Sunday: Closed

We aim to respond to customer enquiries within 24 hours.