FAQ

Last Updated: 28 September 2026

1. How long does delivery take?

Orders are processed within 1–3 business days.
Delivery generally takes 4–9 business days after your order has been dispatched.

The estimated total delivery time is therefore 5–12 business days.

2. When are orders processed?

Orders are processed on business days.

Our order cut-off time is 4:00 PM Australian Eastern Time.

Once your order has been processed and dispatched, you will receive a confirmation email with shipping information.

3. Is shipping free?

Yes. We offer FREE shipping on all orders within Australia.

4. Which carrier will deliver my order?

We work with a range of trusted delivery and logistics partners.

The carrier used for your order depends on factors such as your delivery location, fulfilment route and available delivery network.

You will receive tracking information once your order has been dispatched.

5. Can I track my order?

Yes.

Once your order has been dispatched, you will normally receive an email containing your tracking number.

You can use this information to follow the progress of your parcel until delivery.

6. Where do you deliver?

We currently ship orders within Australia.

7. What should I do if my order is delayed?

If your order has exceeded the estimated delivery timeframe, we recommend allowing a few additional business days, as carrier or logistics delays can occasionally occur.

If you still have not received your order, please contact our customer service team and include your order number.

We will review the shipment and assist you further.

8. Can I cancel my order?

Yes. You may request cancellation within one hour of receiving your order confirmation.

We recommend contacting us as soon as possible after placing your order.

After the one-hour cancellation window, cancellation cannot be guaranteed because your order may already have entered processing or fulfilment.

9. What should I do if I receive a damaged, defective or incorrect item?

If you receive an item that is damaged, defective or different from what you ordered, please contact our customer service team.

Please provide:

  • your order number;

  • a description of the issue; and

  • clear photographs of the affected item.

We will review the situation and provide an appropriate solution.

Your rights under the Australian Consumer Law are not affected.

10. What is your return policy?

We offer a 30-day return window from the date your order is delivered.

For voluntary change-of-mind returns, items should generally be:

  • unworn;

  • unused;

  • undamaged;

  • with original tags where applicable; and

  • in their original condition.

For full information about returns, refunds and return shipping costs, please refer to our Return & Refund Policy.

Your statutory rights for faulty products are not limited by our voluntary 30-day return policy.

11. Who pays for return shipping?

For voluntary returns, including change of mind, incorrect size selection or personal preference, return shipping costs are generally the responsibility of the customer.

If you receive an item that is damaged, defective or incorrect, Hartley & Reeves will cover or reimburse reasonable return shipping costs where required.

12. How do I choose the correct size?

We recommend checking the size guide available on the relevant product page before placing your order.

Please compare the measurements provided with your own measurements, as sizing may vary between different products.

If you are unsure about sizing, you can contact our customer service team before ordering.

13. What payment methods do you accept?

We currently accept:

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

  • Shop Pay

Prices on our Australian store are displayed in Australian Dollars (AUD) unless otherwise stated.

14. Can I change my delivery address after ordering?

If you notice an incorrect delivery address, please contact us as soon as possible.

If your order has not yet been processed or dispatched, we will make reasonable efforts to update the address.

Once your order has been dispatched, we may no longer be able to change the delivery address.

15. How can I contact customer service?

Our team is available to assist with questions regarding your order, products, shipping, payments, returns or refunds.

Customer Service

Customer Service Hours:
Monday to Friday: 09:00 – 18:00
Saturday: 09:00 – 18:00
Sunday: Closed

We aim to respond to customer enquiries within 24 hours.

Store Name: Hartley & Reeves
Company Name: DailyproductsNL
Email: info@hartleyandreeves.com
Phone: +61 87 0945266