Privacy Policy

Last Updated: 28 September 2026

This Privacy Policy describes how Hartley & Reeves, operated by DailyproductsNL (“Hartley & Reeves”, “we”, “us” or “our”), collects, uses, stores and discloses personal information when you visit hartleyandreeves.com, use our services, make a purchase from us or otherwise communicate with us (collectively, the “Services”).

In this Privacy Policy, “you” and “your” refer to users of our Services, including customers, website visitors and other individuals whose personal information we process.

We take the protection of your personal information seriously and aim to handle your information transparently and securely.

Where applicable, we handle personal information in accordance with relevant privacy laws, including the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • our business practices;

  • our website or Services;

  • the technologies we use;

  • our service providers; or

  • applicable legal and regulatory requirements.

When we update this Privacy Policy, we will publish the revised version on our website and update the “Last Updated” date.

Where required by applicable law, we may take additional steps to notify you of material changes.

Personal Information We Collect

The personal information we collect depends on how you interact with Hartley & Reeves and our Services.

Personal information generally means information or an opinion about an identified individual or an individual who is reasonably identifiable.

We may collect the following categories of information.

1. Information You Provide Directly

You may provide personal information directly to us when you place an order, create an account, contact customer service or otherwise use our Services.

This information may include:

Contact Details

  • full name;

  • residential or delivery address;

  • email address; and

  • telephone number.

Order Information

  • products purchased;

  • billing address;

  • shipping address;

  • order history;

  • payment confirmation;

  • email address; and

  • telephone number.

Account Information

  • username;

  • password or authentication information; and

  • other account security information.

Customer Support Information

  • messages you send to us;

  • return or refund requests;

  • photographs submitted in connection with damaged or incorrect products; and

  • other information you choose to provide when communicating with us.

2. Payment Information

Payments made through our website are processed by authorised payment providers.

Depending on the payment method selected, payment providers may collect information such as:

  • credit or debit card information;

  • billing details;

  • payment account information; and

  • transaction details.

We do not necessarily receive or store complete payment card information ourselves.

Payment information is handled by the relevant payment provider in accordance with its own privacy and security practices.

3. Information Collected Automatically

When you visit or interact with our website, certain information may be collected automatically through cookies, pixels and similar technologies.

This may include:

  • IP address;

  • browser type;

  • device type;

  • operating system;

  • network information;

  • pages viewed;

  • links clicked;

  • products viewed;

  • shopping cart activity;

  • referring website;

  • date and time of visits; and

  • information about how you interact with our website.

We refer to this type of information collectively as Usage Data.

4. Information Received From Third Parties

We may receive personal information from third parties that assist us in operating our business.

These may include:

Shopify

Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to sell our products and services.

Payment Providers

Payment processors may provide us with payment confirmations, transaction information and information necessary to complete your order.

Fulfilment and Logistics Providers

We may receive information from suppliers, fulfilment centres and delivery providers relating to the processing, shipment and delivery of your order.

Marketing and Analytics Providers

We may receive information from advertising, analytics and social media platforms relating to your interactions with our website, advertisements or marketing campaigns.

How We Use Your Personal Information

We use personal information where reasonably necessary to operate Hartley & Reeves and provide our Services.

Providing Our Services

We may use your information to:

  • process and confirm orders;

  • process payments;

  • fulfil and ship purchases;

  • provide order and shipping updates;

  • provide tracking information;

  • manage returns, refunds and exchanges;

  • maintain customer accounts; and

  • provide customer support.

Marketing and Advertising

Where permitted by applicable law, we may use your personal information to:

  • send promotional emails;

  • send marketing communications;

  • inform you about new products, offers or promotions;

  • measure the effectiveness of advertisements;

  • understand customer preferences; and

  • display advertising that may be more relevant to your interests.

You can unsubscribe from email marketing at any time by using the unsubscribe link included in our marketing emails.

You may also contact us directly if you no longer wish to receive marketing communications.

Opting out of marketing communications will not prevent us from sending transactional communications relating to your orders or account.

Security and Fraud Prevention

We may use personal information to:

  • identify potentially fraudulent transactions;

  • prevent unauthorised account access;

  • investigate suspicious activity;

  • protect our website and customers;

  • enforce our Terms of Service; and

  • comply with applicable legal requirements.

You are responsible for keeping your account login information confidential.

Customer Communication

We may use your personal information to communicate with you regarding:

  • orders;

  • payments;

  • deliveries;

  • returns;

  • refunds;

  • customer service enquiries;

  • account matters; and

  • other issues relating to our Services.

Improving Our Services

We may use information about how customers interact with our website to:

  • improve website functionality;

  • understand how visitors use our website;

  • improve our product offering;

  • identify technical problems;

  • improve the checkout process; and

  • improve the overall customer experience.

Cookies and Similar Technologies

Like many online stores, Hartley & Reeves uses cookies and similar technologies.

Cookies are small files that may be stored on your device when you visit a website.

We may use cookies for purposes including:

  • remembering your preferences;

  • keeping products in your shopping cart;

  • enabling website functionality;

  • understanding how visitors use our website;

  • measuring website performance;

  • preventing fraud;

  • analysing traffic; and

  • supporting advertising and marketing activities.

Most internet browsers accept cookies automatically.

You can change your browser settings to block, restrict or delete cookies.

Please note that disabling certain cookies may affect the functionality of our website or prevent some features from working correctly.

Analytics and Advertising Technologies

We may use third-party analytics, advertising and social media technologies to understand how our website is used and to measure the effectiveness of our marketing.

These technologies may use:

  • cookies;

  • pixels;

  • web beacons;

  • device identifiers; and

  • similar technologies.

Depending on your location and applicable law, you may have the ability to control or opt out of certain advertising or tracking activities through your browser, device settings or the privacy tools available on our website.

Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our Services.

These third parties may include:

Service Providers

Companies that assist us with:

  • website hosting;

  • e-commerce services;

  • payment processing;

  • IT services;

  • customer service;

  • analytics;

  • fraud prevention; and

  • other operational services.

Fulfilment and Delivery Partners

We may provide your name, address, telephone number and other necessary order information to suppliers, fulfilment centres and shipping providers so that your order can be processed and delivered.

Marketing and Advertising Partners

Where permitted by applicable law, we may share certain information with marketing, advertising, analytics or social media partners to measure campaigns and provide advertising.

Professional Advisers

We may disclose information to accountants, legal advisers, insurers or other professional advisers where reasonably necessary.

Legal and Regulatory Requirements

We may disclose personal information where reasonably required to:

  • comply with applicable law;

  • respond to lawful requests from authorities;

  • enforce our agreements;

  • protect our legal rights;

  • investigate fraud or unlawful activity; or

  • protect the rights, safety or property of our customers or others.

Business Transactions

Personal information may also be transferred in connection with a business transaction such as:

  • merger;

  • acquisition;

  • restructuring;

  • financing;

  • insolvency; or

  • sale of some or all of our business assets.

Any processing or disclosure remains subject to applicable privacy laws.

Overseas Processing and Disclosure

Hartley & Reeves serves customers in Australia but is operated by DailyproductsNL, which is based in the Netherlands.

We also use third-party service providers, fulfilment partners and technology providers that may operate in Australia or other countries.

As a result, personal information may be processed, stored or accessed outside Australia, including in:

  • the Netherlands;

  • countries in which Shopify or its service providers operate;

  • countries in which our payment providers operate;

  • countries in which our fulfilment partners operate; and

  • countries in which our analytics or marketing providers operate.

When using third-party providers, we take reasonable steps to work with providers that maintain appropriate privacy and security practices.

Where required by applicable law, additional safeguards may apply to international transfers of personal information.

Sale of Personal Information

Hartley & Reeves does not sell personal information in the traditional sense of selling customer databases in exchange for money.

We may, however, use advertising and analytics technologies that involve information being shared with third-party platforms for marketing, analytics or advertising purposes.

Where applicable law gives you the right to opt out of such processing, you may exercise that right through the available privacy controls or by contacting us.

Data Security

We take reasonable administrative, technical and organisational measures designed to protect personal information from:

  • loss;

  • misuse;

  • unauthorised access;

  • disclosure;

  • alteration; and

  • destruction.

However, no method of transmitting information over the internet or electronically storing information is completely secure.

We therefore cannot guarantee absolute security.

If you believe your information or account has been compromised, please contact us as soon as possible.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected.

The length of time we retain information may depend on factors including:

  • whether you maintain an account with us;

  • our relationship with you;

  • accounting and taxation requirements;

  • fraud prevention requirements;

  • dispute resolution;

  • legal obligations; and

  • other legitimate business requirements.

When personal information is no longer reasonably required, we may delete or anonymise it where appropriate and permitted by law.

Third-Party Links

Our website may contain links to websites or services operated by third parties.

We do not control these third-party websites and are not responsible for their:

  • privacy practices;

  • security;

  • content; or

  • handling of personal information.

We recommend reviewing the privacy policy of any external website before providing personal information.

Children's Privacy

Our Services are intended for general adult retail customers and are not specifically directed at children.

We do not knowingly seek to collect personal information directly from children who are not legally capable of providing the required consent.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us.

Where appropriate and required by law, we will take reasonable steps to delete or otherwise appropriately handle that information.

Your Privacy Rights

Depending on the laws applicable to you, you may have rights regarding your personal information.

These rights may include the right to:

  • request access to personal information we hold about you;

  • request correction of inaccurate or incomplete personal information;

  • request deletion of personal information where applicable;

  • object to or restrict certain processing where applicable;

  • withdraw consent where processing is based on consent;

  • opt out of certain marketing communications; and

  • make a complaint regarding how your personal information has been handled.

Not all rights apply in every situation and some rights may be subject to legal exceptions.

Access to Your Personal Information

You may contact us to request access to personal information we hold about you.

We may need to verify your identity before providing access.

In certain circumstances, applicable law may permit or require us to refuse access to some information.

Where required, we will explain the reason for any refusal.

Correction of Personal Information

We aim to keep personal information accurate, complete and up to date.

If you believe that personal information we hold about you is incorrect, incomplete or outdated, please contact us and request that it be corrected.

Deletion Requests

Where applicable law gives you the right to request deletion of personal information, you may contact us to make such a request.

We may need to retain certain information where reasonably necessary to:

  • comply with legal obligations;

  • maintain financial or tax records;

  • prevent fraud;

  • handle disputes;

  • enforce agreements; or

  • establish, exercise or defend legal claims.

Marketing Preferences

You may unsubscribe from promotional emails by using the unsubscribe link contained in the communication.

You may also contact us at:

info@hartleyandreeves.com

to update your marketing preferences.

Even if you opt out of promotional communications, we may continue to send you non-marketing messages relating to your orders, account or customer service requests.

Privacy Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us using the details below.

Please provide sufficient information for us to understand and investigate your concern.

We will aim to investigate privacy enquiries and complaints within a reasonable period.

If applicable Australian privacy law applies to your complaint and you are not satisfied with our response, you may also have the right to contact the relevant Australian privacy regulator.

Australian Privacy

Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply to our handling of personal information, we will handle personal information consistently with the obligations imposed by those laws.

Nothing in this Privacy Policy is intended to restrict any mandatory privacy rights available to you under applicable Australian law.

Contact Information

If you have questions about this Privacy Policy, would like to exercise a privacy right or wish to make a privacy-related complaint, please contact us:

Store Name: Hartley & Reeves
Company Name: DailyproductsNL
Chamber of Commerce Number: 74056700
VAT Number: NL002398558B13
Business Address: Weegschaalstraat 3, 5632 CW Eindhoven, The Netherlands
Email: info@hartleyandreeves.com
Phone: +61 87 0945266

Customer Service Hours:
Monday to Friday: 09:00 – 18:00
Saturday: 09:00 – 18:00
Sunday: Closed

We aim to respond to customer enquiries within 24 hours.