Return & Refund Policy
Return and Refund Policy – Hartley & Reeves
At Hartley & Reeves, we want to provide a fair and straightforward return process. Please review the conditions below before requesting a return.
Returns
Returns for a change of mind must be requested within 30 days of receiving your order.
Items must be unused, unworn and returned in their original condition. The customer is responsible for all return shipping costs.
Sale Items
Sale and promotional items cannot be returned or exchanged for a change of mind, including when the wrong size has been selected.
This does not affect your rights under the Australian Consumer Law if an item is faulty, damaged, incorrectly supplied or not as described.
Faulty or Incorrect Items
If you receive a faulty, damaged or incorrect item, please contact us. Depending on the issue, you may be entitled to a repair, replacement or refund under the Australian Consumer Law.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be returned to the original payment method. Original shipping and return shipping costs are non-refundable, except where required by law.
Return Process
To request a return, email:
Please include your order number, reason for return and, where applicable, clear photographs of the issue.
Do not return an item before receiving return instructions from our customer service team.
Contact Us
For questions about returns or refunds, contact:
Hartley & Reeves
Email: info@hartleyandreeves.com