Shipping Policy

Last Updated: 28 September 2026

At Hartley & Reeves, we place great value on providing a reliable, secure and transparent delivery service. We continuously work to improve our fulfilment and shipping process so that your order reaches you as smoothly and efficiently as possible.

Please review the information below before placing your order.

Shipping Overview

The following delivery timeframes generally apply to orders shipped within Australia:

Order Cut-Off Time: 4:00 PM Australian Eastern Time
Handling Time: 1–3 business days (Monday to Friday)
Transit Time: 4–9 business days (Monday to Friday)
Shipping Fee: FREE
Estimated Total Delivery Time: 5–12 business days

Business days exclude weekends and Australian public holidays.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.

Ordering Process

For security and data protection reasons, we do not accept orders over the telephone.

Placing an order through our online store is simple:

1. Selection
Choose the product you would like to purchase, select the correct size, colour or other available option, and add it to your shopping cart.

2. Review Your Cart
Check your selected products and quantities before proceeding to checkout.

3. Details
Enter or confirm your shipping address, contact information and payment details.

4. Finalise Your Order
Complete your purchase through our secure checkout.

After successfully placing your order, you will automatically receive an order confirmation by email.

Please make sure all information provided during checkout is complete and accurate.

Order Processing

Orders are generally processed within 1–3 business days.

Orders placed after our cut-off time, on weekends or on Australian public holidays will normally begin processing on the next business day.

During processing, we may:

  • verify your order details;

  • confirm payment;

  • prepare your order for fulfilment;

  • coordinate with our fulfilment partner; and

  • arrange shipment with the appropriate delivery provider.

Once your order has been dispatched, you will receive further shipping information where available.

Shipping and Fulfilment

Orders may be processed and fulfilled with the assistance of third-party fulfilment centres, suppliers, logistics providers and delivery partners.

Some products may be shipped from fulfilment locations outside Australia.

This does not affect your rights under applicable consumer law.

We aim to ensure that all orders are handled carefully and delivered within the estimated timeframes shown in this Shipping Policy.

Shipping and Tracking

Your order will be handled by trusted delivery and logistics partners.

Depending on your location, fulfilment route and product availability, your parcel may be delivered by a local or international shipping provider.

Once your order has been dispatched, you will normally receive a shipping confirmation email containing your tracking number.

You can use this tracking number to follow the progress of your shipment.

Please note that tracking information may take a short period to become active after your parcel has been handed over to the carrier.

Multiple Shipments

In some cases, an order containing multiple products may be sent in separate packages.

This may occur when products are stored at different fulfilment locations or when separate shipment allows us to process your order more efficiently.

If your order is divided into multiple shipments:

  • your packages may arrive on different days;

  • you may receive separate tracking numbers; and

  • you will not be charged additional shipping fees for the separate shipments.

Delivery Delays

Although we aim to deliver orders within the estimated timeframe of 5–12 business days, delays may occasionally occur.

Possible causes may include:

  • carrier delays;

  • customs processing;

  • severe weather;

  • transport disruptions;

  • public holidays;

  • unusually high order volumes;

  • incorrect or incomplete delivery information; or

  • other circumstances outside our reasonable control.

If your order appears to be significantly delayed, please contact our customer service team so that we can assist you.

Nothing in this section limits any rights available to you under applicable consumer law.

Address Accuracy

Please carefully review your delivery address before completing your order.

Customers are responsible for providing accurate and complete delivery details, including:

  • full name;

  • street name and number;

  • apartment or unit number, where applicable;

  • suburb;

  • state or territory;

  • postcode; and

  • any other information required for successful delivery.

Hartley & Reeves cannot guarantee successful delivery where incorrect or incomplete address information has been provided by the customer.

If you notice an error after placing your order, please contact us as soon as possible.

Address Changes After Ordering

If you need to change your delivery address after placing an order, please contact us immediately at:

info@hartleyandreeves.com

If your order has not yet been processed or dispatched, we will make reasonable efforts to update the delivery address.

If your order has already been dispatched, we may no longer be able to change the delivery route because the parcel will already be in the carrier's network.

For this reason, we recommend contacting us as soon as you notice an address error.

Incorrect or Incomplete Addresses

If delivery fails because incorrect or incomplete delivery information was provided by the customer, the parcel may be returned to the sender or fulfilment facility.

If this occurs, please contact us so that we can review the available options.

Where reshipment is requested due to an address error supplied by the customer, additional shipping or handling costs may apply.

If a refund is available, reasonable shipping or handling costs already incurred may be deducted where permitted by applicable law.

Nothing in this section limits any mandatory rights you may have under applicable consumer law.

Failed Delivery Attempts

Depending on the carrier, one or more delivery attempts may be made.

If nobody is available to receive the package, the delivery provider may:

  • leave the parcel in a safe location where permitted;

  • redirect the parcel to a collection point;

  • make another delivery attempt; or

  • return the parcel to the sender.

Please follow any instructions provided by the carrier through your tracking information.

Lost Packages

If your tracking information indicates that your parcel may be lost or has not moved for an extended period, please contact us.

We will review the shipment and, where appropriate, contact the relevant carrier or fulfilment partner.

If the parcel is confirmed as lost, we will provide an appropriate solution in accordance with applicable law.

Damaged Packages

If your order arrives damaged, please contact us as soon as reasonably possible.

To help us assess the issue, we may ask you to provide photographs showing:

  • the damaged product;

  • the outer packaging;

  • the shipping label; and

  • any visible damage to the parcel.

We will review the situation and provide an appropriate solution where required.

Please also refer to our Return & Refund Policy for further information.

Customs and International Fulfilment

Because some products may be fulfilled from locations outside Australia, orders may pass through international logistics networks or customs processing.

This may occasionally affect delivery times.

If additional information or action is required from you in relation to a shipment, we or the relevant carrier will contact you where possible.

Australian Consumer Law

Nothing in this Shipping Policy is intended to exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law or any other applicable consumer protection legislation.

Where mandatory consumer rights apply, those rights take precedence over any conflicting provision in this Shipping Policy.

Contact Information

If you have questions regarding your order, shipment or delivery, please contact us:

Store Name: Hartley & Reeves
Company Name: DailyproductsNL
Chamber of Commerce Number: 74056700
VAT Number: NL002398558B13
Business Address: Weegschaalstraat 3, 5632 CW Eindhoven, The Netherlands
Email: info@hartleyandreeves.com
Phone: +61 87 0945266

Customer Service Hours:
Monday to Friday: 09:00 – 18:00
Saturday: 09:00 – 18:00
Sunday: Closed

We aim to respond to customer enquiries within 24 hours.