Shipping Policy – Hartley & Reeves

Hartley & Reeves aims to provide a clear and reliable delivery experience. Please review the shipping information below before placing your order.

Order Processing

Orders are generally processed within 1–2 business days after payment has been confirmed.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Delivery Time

Orders usually arrive within 5–14 business days after dispatch.

Delivery times are estimates and may vary during busy periods or due to weather, courier delays, customs processing or other circumstances outside our control.

Free Shipping

Hartley & Reeves offers free standard shipping within Australia.

Shipping and Fulfilment

Orders may be shipped directly from one of our suppliers or fulfilment partners. Products from the same order may occasionally arrive in separate packages.

Order Tracking

A tracking number will be provided by email once your order has been dispatched. Tracking updates may take a few business days to appear.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

Please contact us as soon as possible if you notice an error. Once an order has been processed or dispatched, we may not be able to change the delivery details.

Delays

Hartley & Reeves is not responsible for delivery delays caused by couriers, customs, weather conditions, public holidays or other circumstances outside our reasonable control.

Contact Us

For questions about your order or delivery, contact:

Hartley & Reeves
Email: info@hartleyandreeves.com