Payment Policy

Last Updated: 28 September 2026

At Hartley & Reeves, providing a secure, reliable and straightforward shopping experience is a priority.

We understand the importance of protecting your financial and personal information. For this reason, payments made through our website are processed using secure payment technologies and authorised payment providers.

Secure Transactions

Our website uses Secure Sockets Layer (SSL) encryption to help protect information transmitted between your browser and our website.

This includes information such as:

  • personal details;

  • account information; and

  • payment-related information.

SSL encryption helps reduce the risk of unauthorised access while information is transmitted online.

Payment transactions are processed through secure third-party payment providers. Hartley & Reeves does not necessarily receive or store your complete credit or debit card details.

Accepted Payment Methods

We offer a range of secure and widely recognised payment methods.

Depending on availability at checkout, customers may pay using:

Credit and Debit Cards

  • Visa

  • Mastercard

  • American Express

Digital Wallets

  • Apple Pay

  • Google Pay

  • Shop Pay

The payment methods displayed during checkout represent the payment options currently available for your order.

Availability may vary depending on your device, payment provider or other technical factors.

Payment Currency

Unless otherwise stated, prices displayed on our Australian website are shown in Australian Dollars (AUD).

If you use a payment method linked to an account or card issued in another currency, your payment provider or bank may apply:

  • currency conversion;

  • exchange rate adjustments; or

  • foreign transaction fees.

Any additional charges imposed by your bank, card provider or payment service are outside the control of Hartley & Reeves.

Payment Authorisation

When you place an order, your chosen payment method must be successfully authorised before the order can be processed.

In some circumstances, a payment may be:

  • declined;

  • delayed;

  • placed under review; or

  • require additional verification.

These measures may be applied by us or our payment providers for security and fraud-prevention purposes.

If your payment cannot be successfully authorised, your order may not be completed or may be cancelled.

Payment Confirmation

Once your order and payment have been successfully processed, you will normally receive an order confirmation by email.

Please ensure that the email address entered during checkout is correct.

If you do not receive an order confirmation after placing an order, please contact our customer service team.

Pricing Errors

We aim to ensure that all prices displayed on our website are accurate.

However, pricing or technical errors may occasionally occur.

If an obvious pricing error affects your order, we may contact you before fulfilment to explain the issue.

Where an order cannot reasonably be fulfilled because of an obvious pricing or technical error, we may cancel the order and refund any payment already received.

Nothing in this section limits any rights available to you under applicable consumer law.

Fraud Prevention and Security Checks

To help protect our customers and business, orders may be subject to security and fraud-prevention checks.

We or our payment providers may review information including:

  • billing details;

  • payment information;

  • delivery information;

  • transaction history; and

  • other relevant information associated with the order.

In some circumstances, we may request additional information to verify a transaction.

We reserve the right to refuse or cancel an order where we reasonably suspect fraudulent, unauthorised or unlawful activity.

If an order is cancelled after payment has already been received, the appropriate refund will be issued to the original payment method.

Refunds

Approved refunds will normally be returned to the original payment method used for the purchase.

Please note that although Hartley & Reeves may process a refund within the timeframe stated in our Return & Refund Policy, your bank, card provider or payment service may require additional time to make the funds available in your account.

Please refer to our Return & Refund Policy for further information regarding refund eligibility and processing.

Payment Information and Privacy

Personal and payment-related information is handled in accordance with our Privacy Policy and the practices of the relevant payment provider.

We recommend reviewing our Privacy Policy for more information regarding how personal information is collected, used and disclosed.

Changes to This Payment Policy

We may update this Payment Policy from time to time to reflect changes to:

  • available payment methods;

  • payment providers;

  • website functionality;

  • security practices; or

  • applicable laws and regulations.

The most current version of this Payment Policy will be published on this page.

The “Last Updated” date will be revised whenever material changes are made.

Australian Consumer Law

Nothing in this Payment Policy is intended to exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law or other applicable consumer protection legislation.

Where mandatory consumer rights apply, those rights take precedence over any conflicting provision in this Payment Policy.

Contact Information

If you have any questions regarding payments, transactions or this Payment Policy, please contact us:

Store Name: Hartley & Reeves
Company Name: DailyproductsNL
Chamber of Commerce Number: 74056700
VAT Number: NL002398558B13
Business Address: Weegschaalstraat 3, 5632 CW Eindhoven, The Netherlands
Email: info@hartleyandreeves.com
Phone: +61 87 0945266

Customer Service Hours:
Monday to Friday: 09:00 – 18:00
Saturday: 09:00 – 18:00
Sunday: Closed

We aim to respond to customer enquiries within 24 hours.